For hygiene reasons, items can only be returned if they are unopened, unused and in re-saleable condition with all tamper resistant seals, packaging and any cellophane intact and unopened.
We do not offer a free returns service. We recommend that you post any returns to us using a method that is trackable or alternatively obtain a “certificate of Posting”, as we cannot be held responsible for any items without proof of posting within 14calendar days from the day you delivered the parcel
Returns are usually processed within a few days of receiving the goods back.
For further information or assistance please contact : email@example.com and we will respond as soon as we can.
The Return Form offers you the following options:
A) Exchange. We will do our best to exchange the returned product whether this was defective (same code, different size or color), or if you received the wrong code, or it is not the right size for you or for any other reason which you can complete at the form (choose Exchange on the Return Form). For the best service, we advise that within 24 hours from receipt, you inform us on your wish to exchange the product.
B) Credit. Credit the value of the returned item to your special coupon that we will send to you when we receive the returned product in order to use it during your next purchase. The coupon will be sent within three days of receipt of goods to our warehouse (Option Credit to the Return Form).
C)Money Refund : After receiving product and after quality control , the amount of money that the product cost will be refunded to you within 5-7 working days .
We cannot refund money to products that are purchased during SALES PERIOD WINTER /SUMMER , BLACK FRIDAY WEEKEND ,10 DAYS OFFERS ,MID SEASON SALES ,BAZAAR ,and if porduct price is 15€ or under 15 €
3.1) Process of returning a product
Please note that when you return a product must know the order number, product code, and your desire for Exchange, Refund or Credit, so we can accommodate your request as soon as possible and accurately.
The returned items should be sent to the following address:
Parcel should be delivered at our office :
MISS REINA OE
CHIMARRAS 4 STREET