You have the right to return a product or products within 14 working days from the delivery date. In case you want to return a product fill in the special Return Form found in the packaging in order to inform us why you wish to return the item as well as the manner in which we can best serve you. In the event that your return is not caused by company’s fault, you will be charged with the cost of returning goods. If the reason of your return concerns company’s fault then the company will undertake the cost of returning clothing. In case you missed the special form you can download it from here.
3.1) RETURNS AND EXCHANGES
For hygiene reasons, items can only be returned if they are unopened, unused and in re-saleable condition with all tamper resistant seals, packaging and any cellophane intact and unopened.
We do not offer a free returns service. We recommend that you post any returns to us using a method that is trackable or alternatively obtain a “certificate of Posting”, as we cannot be held responsible for any items without proof of posting.
Returns are usually processed within a few days of receiving the goods back.
For further information or assistance please contact : firstname.lastname@example.org and we will respond as soon as we can.
The Return Form offers you the following options:
A) Exchange. We will do our best to exchange the returned product whether this was defective (same code, different size or color), or if you received the wrong code, or it is not the right size for you or for any other reason which you can complete at the form (choose Exchange on the Return Form). For the best service, we advise that within 24 hours from receipt, you inform us on your wish to exchange the product.
B) Credit. Credit the value of the returned item to your special coupon that we will send to you when we receive the returned product in order to use it during your next purchase with a validity of 2 months.The coupon will be sent within three days of receipt of goods to our warehouse (Option Credit to the Return Form). In any case of change, you have 2 months to choose another product to change the returned item.
3.1) Process of returning a product
Please note that when you return a product must know the order number, product code, and your desire for Exchange, Refund or Credit, so we can accommodate your request as soon as possible and accurately.
The returned items should be sent to the following address:
MISS REINA OE
CHIMARRAS 4 STREET
*In the case exchange is not possible due to lack of availability for the requested clothing; we will contact you offering you choices
* All the returned products should be in their original quality state and labels should not have been removed.
*The responsibility for returning the product to our warehouses is exclusively the customer’s. This is why you should make sure the product is properly packaged when returned.